What is Advanced UptimeCARE?
Advanced UptimeCARE is the most comprehensive form of ServicePLUS – and the premium service concept of Ehrler & Beck and Eugen Theis Vakuum. It is aimed at companies for which downtime is not an option and whose production security depends on a reliably functioning vacuum supply. This is no longer about reaction, but about complete protection.
PREMIUM SERVICE
Service flat rate instead of individual decisions
Advanced UptimeCARE is more than a service contract. It is a service flat rate that bundles all relevant services: EasyService calls in the field, structured maintenance, repairs, spare parts and – crucially – replacement units when it matters. The customer thus receives an all-round carefree package that reduces downtime to an absolute minimum and, ideally, practically to zero.
PREDICTABILITY
Security at the highest level
The greatest added value: predictability and security at the highest level. With Advanced UptimeCARE, service costs are clearly defined over the entire term. Unforeseen repair costs, unplanned call-outs or expensive consequential damage lose their terror. Instead, a calculable, stable cost model emerges – combined with the good feeling of being professionally protected at all times.
PROACTIVE APPROACH
Acting before downtime occurs
Technically, Advanced UptimeCARE is based on a consistently forward-looking and proactive approach. Maintenance intervals, service calls and preventive measures are planned centrally and actively implemented. The focus is on recognising problems before they arise – and not acting only when operations have already come to a standstill. Our service teams work strictly to manufacturer specifications, continuously assess the condition of the system and ensure that vacuum pumps and systems permanently run within their optimum operating window.
CENTRAL VACUUM SYSTEMS
When failure is not an option
Advanced UptimeCARE unfolds its full effect especially with large central vacuum systems. If a central vacuum supply fails, it is not just a single device or a single machine that is affected and no longer supplied with vacuum – in the worst case it is the entire production. This is exactly where Advanced UptimeCARE offers maximum security: through redundancy concepts, fast availability of replacement pumps and a deep understanding of the system, critical situations can be defused before a complete supply failure occurs. For operators of such systems, Advanced UptimeCARE is not just sensible but strategically decisive.
SUPPORT
Personal, regional, well-rehearsed
Another core element is personal support and regional proximity. Fixed contacts, short distances and well-rehearsed service teams ensure that response times are minimised and decisions are taken quickly. Ehrler & Beck and Eugen Theis Vakuum take responsibility – holistically and as partners.
THE FUTURE OF SERVICE
Permanently secure system operation
Advanced UptimeCARE stands for the future of service. For companies that no longer want to deal with individual decisions, ad-hoc call-outs or uncertainties. For operators looking for planning security, maximum availability and mental relief. It is the logical evolution of ServicePLUS – and the natural next step towards permanently secure, stable and efficient system operation.
Advanced UptimeCARE means: your vacuum supply works. Always. And you no longer have to worry.
UptimeCare
Original parts and high-quality alternatives – quickly available
and perfectly matched to your vacuum technology.
✓ Spare parts & consumables
✓ Fast availability, simple ordering
Structured repair models for different requirements –
from quick overhaul to fixed-price repair
✓ Structured repair models
✓ Clearly calculable (SMART | STD | FIX)
Scheduled on-site service to manufacturer specifications –
available individually or as part of a service contract.
✓ On-site service as required
✓ Standardised service assignments with clear processes
Planned, contractually agreed service with fixed prices and
clearly defined scope.
✓ Planned service contracts with fixed prices
✓ Structured maintenance & secured spare parts
✓ High system availability with minimum effort
A comprehensive full-service model at a fixed price:
service, repairs and maintenance from a single source.
✓ Full-service model at a fixed price
✓ Service, repairs and maintenance included
✓ Maximum system availability
✓ Absolute cost and planning certainty
Ready for maximum availability?
Talk to us about Advanced UptimeCARE for your vacuum pumps, vacuum systems and central vacuum systems.
